Remote Help & Support

Requirements

1. Open the System Properties Dialog box which can be opened from the control panel.
On the Remote Tab, make sure the 'Allow Remote Assistance box is ticked

2. Click Advanced and make sure 'Allow this computer to be controlled remotely' is ticked.
Set the time invite can remain open to 5 hours.

Create The Invitation.

2. Click 'Start > Help and Support'

3. Click 'Invite a friend to connect to your computer with Remote Assistance'

4. Click 'Invite someone to help you'

5. Contact us by using email not Windows Messenger. Type in help@novay.co.uk

6. Provide contact name and description of problem

7. Set invitation to expire after 5 hours. Set a password which you will have to tell us.

8. The invite is now sent to your email program (e.g. outlook express). Click Send
You will have to open your email program and click Send & Receive to send us the invite.

That's it, now we can help you fix the problem !

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